How To Fix CRM_GRM_GCR004 - Change Request &1 has already been assessed. Assessment canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCR - Messages related to Grantor Change Request

• Message number: 004

• Message text: Change Request &1 has already been assessed. Assessment canceled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCR004 - Change Request &1 has already been assessed. Assessment canceled ?

  The SAP error message CRM_GRM_GCR004 indicates that a change request (CR) has already been assessed, and any further attempts to assess it have been canceled. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with change requests in the Global Change Request Management (GCR) module.
  Cause:
  
  Duplicate Assessment: The change request has already undergone an assessment process, and the system prevents re-assessment to maintain data integrity.
  Status Issues: The status of the change request may not allow for further assessments. For example, it might be in a status that indicates it has been completed or closed.
  User Permissions: The user may not have the necessary permissions to assess the change request again.
  System Configuration: There may be specific configurations or business rules set up in the system that restrict multiple assessments.
  
  Solution:
  
  Check Change Request Status: Verify the status of the change request. If it has already been assessed, you may need to review the assessment results rather than attempting to assess it again.
  Review Assessment History: Look at the history of the change request to understand what assessments have been performed and why further assessments are not allowed.
  Consult Documentation: Refer to the SAP documentation or help files related to the Global Change Request Management to understand the workflow and restrictions.
  User Permissions: Ensure that you have the appropriate permissions to perform assessments. If not, contact your system administrator to adjust your access rights.
  Contact Support: If you believe this is an error or if you need to perform an assessment for a valid reason, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to change requests and assessments.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  Training and Documentation: Ensure that users involved in the change request process are adequately trained on the procedures and limitations of the assessment process in SAP CRM.
  
  By following these steps, you should be able to address the error message and understand the context in which it occurs.