How To Fix CRM_GRM_GCL028 - Clearing check not successful

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 028

• Message text: Clearing check not successful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL028 - Clearing check not successful ?

  The SAP error message CRM_GRM_GCL028: Clearing check not successful typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with financial transactions or clearing processes. This error indicates that there was an issue with the clearing process, which may involve the reconciliation of accounts or the clearing of open items.
  Causes:
  
  Incomplete Data: The transaction may be missing required data fields or parameters that are necessary for the clearing process.
  Configuration Issues: There may be configuration settings in the system that are not set up correctly, leading to issues during the clearing process.
  Open Items: There may be open items in the account that cannot be cleared due to discrepancies or mismatches.
  Authorization Issues: The user may not have the necessary authorizations to perform the clearing operation.
  Technical Errors: There could be underlying technical issues, such as database inconsistencies or system bugs.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields and data are filled out correctly in the transaction. Review the transaction details for any missing information.
  Review Configuration: Check the configuration settings related to the clearing process in the SAP system. This may involve reviewing the settings in the Financial Accounting (FI) module or CRM settings.
  Analyze Open Items: Investigate any open items in the account that may be causing the clearing to fail. Ensure that all items are correctly matched and can be cleared.
  User Authorizations: Verify that the user has the necessary authorizations to perform the clearing operation. If not, work with your SAP security team to grant the required permissions.
  Consult Logs and Traces: Check the system logs and traces for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes and Support: Search for relevant SAP Notes that may address this specific error. If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the clearing process, such as FB03 (Display Document), FBL1N (Vendor Line Item Display), or FBL5N (Customer Line Item Display).
  Documentation: Review SAP documentation related to the CRM and FI modules for best practices on clearing processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.