How To Fix CRM_GRM_GCL025 - Derivation not successful

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 025

• Message text: Derivation not successful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL025 - Derivation not successful ?

  The SAP error message CRM_GRM_GCL025, which indicates "Derivation not successful," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Global Relationship Management (GRM) functionality. This error usually arises during the process of deriving certain values or attributes based on predefined rules or configurations.
  Causes:
  
  Missing Configuration: The derivation rules or conditions may not be properly configured in the system.
  Data Inconsistencies: The data being processed may not meet the criteria required for successful derivation.
  Incorrect Master Data: Issues with master data (e.g., customer, product) that are required for the derivation process.
  Authorization Issues: Lack of necessary authorizations to access certain data or perform specific actions.
  System Bugs: Occasionally, there may be bugs or issues in the SAP system that could lead to this error.
  
  Solutions:
  
  Check Configuration: Review the derivation rules and ensure that they are correctly set up in the system. This can be done in the customizing settings of the CRM.
  Validate Data: Ensure that all relevant data is complete and accurate. Check for any missing or incorrect entries in master data that could affect the derivation process.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the derivation process.
  Test Derivation Rules: Use test cases to validate the derivation rules and see if they work as expected with the current data.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration.
  Customizing Settings: Access the customizing settings via transaction SPRO to review and adjust the settings related to Global Relationship Management and derivation rules.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the actions related to the derivation process.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.