How To Fix CRM_GRM_DOC_EXCHANGE002 - Currency sent by ERP for Open/Cleared Item differs from other on same BRI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_DOC_EXCHANGE -

• Message number: 002

• Message text: Currency sent by ERP for Open/Cleared Item differs from other on same BRI

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_DOC_EXCHANGE002 - Currency sent by ERP for Open/Cleared Item differs from other on same BRI ?

  The SAP error message CRM_GRM_DOC_EXCHANGE002 indicates that there is a discrepancy in the currency used for open or cleared items in the context of a Business Relationship Identifier (BRI) when data is exchanged between the CRM and ERP systems. This error typically arises during the synchronization of financial documents or transactions between the two systems.
  Cause:
  
  Currency Mismatch: The primary cause of this error is that the currency of the open or cleared item in the ERP system does not match the currency of other items associated with the same BRI in the CRM system.
  Configuration Issues: There may be configuration issues in the currency settings in either the CRM or ERP system.
  Data Inconsistencies: Inconsistencies in master data or transactional data between the two systems can lead to this error.
  Incorrect Mapping: If the mapping of currencies between the two systems is not set up correctly, it can lead to mismatches.
  
  Solution:
  
  Check Currency Settings: Verify the currency settings in both the CRM and ERP systems. Ensure that the currencies for the open/cleared items are consistent across both systems.
  Review BRI Data: Examine the data associated with the BRI in both systems. Look for any discrepancies in the currency of the items.
  Data Synchronization: Ensure that the data synchronization process between the CRM and ERP systems is functioning correctly. You may need to re-trigger the synchronization for the affected items.
  Correct Mapping: If there are mapping issues, correct them in the configuration settings of the integration between the two systems.
  Consult Logs: Check the application logs for more detailed error messages that can provide additional context on the issue.
  Data Cleanup: If there are inconsistencies in the data, you may need to perform data cleanup to ensure that all related items have the same currency.
  
  Related Information:
  
  Integration Settings: Review the integration settings between SAP CRM and SAP ERP to ensure that they are correctly configured for currency handling.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on best practices for currency handling in CRM and ERP integrations.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no new issues arise from the changes made.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and ERP integrations.