How To Fix CRM_GRM_BTX056 - Company code cannot be changed due to change of service org.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BTX - Generic business transaction messages for Grantor

• Message number: 056

• Message text: Company code cannot be changed due to change of service org.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BTX056 - Company code cannot be changed due to change of service org. ?

  The SAP error message CRM_GRM_BTX056 indicates that there is an issue with changing the company code in a transaction due to a change in the service organization. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are dependencies between the service organization and the company code.
  Cause:
  
  Service Organization Dependency: The service organization is linked to a specific company code. When you attempt to change the company code, the system detects that the service organization associated with the transaction is different from the one linked to the new company code.
  Data Integrity: SAP enforces data integrity rules to ensure that transactions are consistent and valid. Changing the company code while the service organization remains the same can lead to inconsistencies in financial reporting and service management.
  
  Solution:
  
  Check Service Organization: Verify the service organization associated with the current transaction. Ensure that it is compatible with the company code you are trying to change to.
  Adjust the Service Organization: If necessary, change the service organization to one that is compatible with the desired company code before attempting to change the company code.
  Review Configuration: Check the configuration settings in the SAP system to ensure that the relationships between company codes and service organizations are correctly defined.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing service organizations and company codes in your version of SAP CRM.
  Seek Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service organizations and company codes, such as CRMD_ORDER for managing service orders.
  Customizing Settings: Review the customizing settings in the SAP system under the path: SPRO -> SAP Customizing Implementation Guide -> Customer Relationship Management -> Master Data -> Service Organization.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to company codes and service organizations.
  
  By following these steps, you should be able to resolve the error and successfully change the company code as needed.