How To Fix CRM_GRM_BTX021 - &1 has more than one program as predecessor

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BTX - Generic business transaction messages for Grantor

• Message number: 021

• Message text: &1 has more than one program as predecessor

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BTX021 - &1 has more than one program as predecessor ?

  The SAP error message CRM_GRM_BTX021 indicates that there is an issue with the business transaction in the CRM system where a specific program has more than one predecessor. This typically occurs in the context of business process modeling or workflow management, where the system expects a clear, singular predecessor for a given program or transaction.
  Cause:
  
  Multiple Predecessors: The primary cause of this error is that the system has detected multiple predecessor programs for a single transaction. This can happen due to incorrect configuration or data entry in the business process setup.
  Data Inconsistency: There may be inconsistencies in the data that define the relationships between different programs or transactions.
  Workflow Configuration: If the workflow is not properly configured, it may lead to situations where a transaction is incorrectly linked to multiple predecessors.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the business transaction in the CRM system. Ensure that each transaction has a unique predecessor defined.
  Data Cleanup: If there are duplicate entries or incorrect relationships in the database, clean up the data to ensure that each program has only one predecessor.
  Workflow Review: Examine the workflow definitions and ensure that they are set up correctly. If necessary, modify the workflow to eliminate any ambiguity regarding predecessors.
  Transaction Mapping: Verify the mapping of transactions and ensure that they are correctly defined in the system. This may involve checking the transaction types and their relationships.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and business transaction management for any specific guidelines or updates that may address this issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM configuration, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance. They may provide specific guidance based on the version of SAP CRM you are using.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_GRM_BTX021 error in your SAP system.