How To Fix CRM_GRM_BRF012 - Application failed assessment. Error setting status to 'Rejected'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BRF - Used to manage BRF messages in Grantor

• Message number: 012

• Message text: Application failed assessment. Error setting status to 'Rejected'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BRF012 - Application failed assessment. Error setting status to 'Rejected' ?

  The SAP error message CRM_GRM_BRF012 indicates that there was a failure in the assessment process, specifically when trying to set the status of a business request or case to 'Rejected'. This error typically occurs in the context of the Business Rule Framework (BRF) used in SAP Customer Relationship Management (CRM) systems.
  Causes:
  
  Business Rule Configuration: The rules defined in the BRF may not be correctly configured, leading to an inability to process the request as expected.
  Data Issues: There may be missing or incorrect data in the request that prevents the system from completing the assessment.
  Authorization Issues: The user may not have the necessary permissions to change the status of the request.
  System Errors: There could be underlying system issues or bugs that are causing the failure in processing.
  
  Solutions:
  
  Check Business Rules: Review the BRF rules associated with the assessment process. Ensure that they are correctly defined and activated.
  Validate Input Data: Ensure that all required fields in the request are filled out correctly and that the data adheres to the expected formats.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to change the status of the request.
  Debugging: If you have access to the system, you can use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error. This can provide insights into what went wrong during the assessment.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SLG1 for viewing application logs.
  SAP Notes: Search for SAP Notes related to CRM and BRF for any updates or fixes that may be applicable to your situation.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.