How To Fix CRM_GPM_APPLICATION064 - Process type required if request type, survey or rule set are selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GPM_APPLICATION - Message class for Grants Program Management Application

• Message number: 064

• Message text: Process type required if request type, survey or rule set are selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GPM_APPLICATION064 - Process type required if request type, survey or rule set are selected ?

  The SAP error message CRM_GPM_APPLICATION064 indicates that a process type is required when a request type, survey, or rule set is selected in the context of the SAP CRM (Customer Relationship Management) system. This error typically occurs in scenarios where a process is expected to be defined but is missing or not properly configured.
  Cause:
  The error is triggered when:
  
  A user attempts to create or process a request type that is associated with a survey or rule set without specifying a corresponding process type.
  The system requires a process type to determine how to handle the request, but it has not been defined in the configuration.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the CRM application.
  Ensure that the process type is defined for the request type you are trying to use. This can typically be done in the customizing settings under:
  
  SPRO > Customer Relationship Management > Marketing > Campaign Management > Define Process Types.
  
  
  
  
  
  Assign Process Type:
  
  If a process type is not assigned to the request type, you will need to create or assign an appropriate process type that corresponds to the request type, survey, or rule set you are using.
  
  
  
  Review Request Type Settings:
  
  Check the settings for the specific request type you are using. Ensure that it is configured to work with the intended process type.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct process type to use, refer to the SAP documentation or consult with your SAP functional consultant for guidance on the appropriate configurations.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the process types and request types.
  
  By following these steps, you should be able to resolve the error and ensure that the necessary process type is correctly associated with your request type, survey, or rule set in SAP CRM.