How To Fix CRM_GENIL_SOC020 - Retrieving is not possible; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 020

• Message text: Retrieving is not possible; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC020 - Retrieving is not possible; contact technical support ?

  The SAP error message CRM_GENIL_SOC020 typically indicates that there is an issue with retrieving data in the SAP CRM system, particularly related to the Generic Interaction Layer (GENIL) and the Service Order Component (SOC). This error can occur due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data stored in the database, which can prevent the system from retrieving the required information.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to retrieval problems.
  Authorization Issues: The user may not have the necessary authorizations to access the data.
  System Performance: Performance issues or timeouts during data retrieval can trigger this error.
  Database Issues: Problems with the underlying database, such as corruption or connectivity issues, can also lead to this error.
  Missing or Incomplete Data: Required data might be missing or incomplete, which can prevent successful retrieval.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies or missing entries.
  Review Configuration: Ensure that the configuration settings for the CRM system are correct. This may involve checking the customizing settings in the SAP system.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access the relevant data.
  System Performance: Monitor system performance and check for any long-running processes or locks that might be affecting data retrieval.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. This may involve checking for locks, running consistency checks, or consulting with your database administrator.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  Contact Technical Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing service orders.
  SAP Notes: Regularly check for updates and notes related to CRM and GENIL components in the SAP Support Portal.
  Documentation: Review SAP documentation related to CRM and GENIL for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_GENIL_SOC020 error in your SAP system.