How To Fix CRM_GENIL_SOC018 - User details retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 018

• Message text: User details retrieved

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC018 - User details retrieved ?

  The SAP error message CRM_GENIL_SOC018 typically indicates that there is an issue related to the retrieval of user details in the SAP CRM system, particularly in the context of the Generic Interaction Layer (GENIL) and Service-Oriented Architecture (SOA) components. This error can occur in various scenarios, such as when trying to access user-related data or during the execution of certain transactions.
  Cause:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the required data.
  Data Inconsistencies: There may be inconsistencies or missing data in the user master records or related tables.
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  System Performance: If the system is under heavy load, it may fail to retrieve user details in a timely manner.
  
  Solution:
  
  Check User Authorizations: Ensure that the user has the appropriate roles and authorizations to access the required data. You can use transaction codes like SU53 to analyze authorization issues.
  Verify User Master Data: Check the user master records in transaction SU01 to ensure that all necessary information is complete and correct.
  Review Configuration Settings: Look into the configuration settings related to user management and ensure they are set up correctly. This may involve checking the settings in transaction SPRO.
  System Performance Monitoring: Monitor the system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or checking for background jobs that may be consuming resources.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and SLG1 (Application Log).
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review SAP documentation related to CRM and GENIL for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the CRM_GENIL_SOC018 error and implement an appropriate solution.