How To Fix CRM_GENIL_SOC019 - Cannot save the post; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 019

• Message text: Cannot save the post; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC019 - Cannot save the post; contact technical support ?

  The SAP error message "CRM_GENIL_SOC019 Cannot save the post; contact technical support" typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with saving a post, such as a note or an activity. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the fields required for saving the post.
  Authorization Issues: The user may not have the necessary permissions to perform the action.
  Configuration Errors: There could be issues with the configuration of the CRM system or the specific business object being used.
  Technical Issues: There may be underlying technical problems, such as database locks or issues with the application server.
  Custom Code: If there are custom enhancements or modifications in the CRM system, they might be causing the error.
  
  Solutions:
  
  Check Data Input: Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data being entered.
  Review Authorizations: Verify that the user has the necessary authorizations to save posts in the CRM system.
  Check Configuration: Review the configuration settings related to the CRM business object you are working with. Ensure that everything is set up correctly.
  Debugging: If you have access to the development environment, you can use transaction codes like SE80 or SE37 to debug the process and identify where the error is occurring.
  Check Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into the issue.
  Database Locks: Check for any database locks that might be preventing the save operation. You can use transaction SM12 to view and manage locks.
  Contact Technical Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and potential solutions.
  Documentation: Review the official SAP documentation for CRM to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CRM_GENIL_SOC019 Cannot save the post" error. If the problem continues, involving technical support is often the best course of action.