How To Fix CRM_GAG_VAL024 - Agreement &1 is not open for claim submission

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GAG_VAL - Message class for agreement

• Message number: 024

• Message text: Agreement &1 is not open for claim submission

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GAG_VAL024 - Agreement &1 is not open for claim submission ?

  The SAP error message CRM_GAG_VAL024 indicates that a specific agreement (identified by &1) is not open for claim submission. This error typically arises in the context of SAP Customer Relationship Management (CRM) when users attempt to submit claims against agreements that are either closed or not in a valid state for such actions.
  Cause:
  
  Agreement Status: The agreement may be in a status that does not allow for claim submissions. For example, it could be closed, expired, or in a draft state.
  Date Validity: The claim submission might be attempted outside the valid date range of the agreement.
  Authorization Issues: The user may not have the necessary permissions to submit claims against the specified agreement.
  Configuration Settings: There may be specific configuration settings in the system that restrict claim submissions based on certain criteria.
  
  Solution:
  
  Check Agreement Status: Verify the status of the agreement in question. Ensure that it is open and valid for claim submissions. You can do this by navigating to the agreement in the CRM system and checking its details.
  Review Validity Dates: Ensure that the claim submission is being made within the valid date range of the agreement. If the agreement has expired, you may need to renew it or create a new agreement.
  User Permissions: Check if the user has the necessary authorizations to submit claims against the agreement. If not, contact your system administrator to adjust the permissions.
  Consult Configuration: If the agreement is valid and the user has the right permissions, consult with your SAP configuration team to review any settings that might be affecting claim submissions.
  Error Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage agreements and claims.
  Documentation: Refer to SAP Help documentation for CRM agreements and claims management for more detailed information on the processes and configurations.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.