How To Fix CRM_FS_TQ_PROC011 - Number of open items (&1) does not match expected number (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_TQ_PROC - FS: Process Functions for Termination Quotation

• Message number: 011

• Message text: Number of open items (&1) does not match expected number (&2)

What causes this issue?

The system read open items from the open item management system (FI-CA).
However, the number of items delivered by this system does not match the
expected number. This means that information was not returned for all
objects.

System Response

The system terminates processing.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_TQ_PROC011 - Number of open items (&1) does not match expected number (&2) ?

  The SAP error message CRM_FS_TQ_PROC011 indicates a discrepancy between the number of open items that the system has identified and the number of open items that it expected to find. This error typically occurs in the context of processing transactions in the SAP CRM (Customer Relationship Management) system, particularly in the Financial Services (FS) module.
  Cause:
  
  Data Inconsistency: The most common cause of this error is a mismatch in the data, which could be due to manual changes, incomplete transactions, or issues during data migration.
  Transaction Processing Issues: If transactions were not processed correctly or were interrupted, it could lead to an inconsistency in the number of open items.
  Configuration Issues: Incorrect configuration settings in the CRM or Financial Services module can also lead to this error.
  Database Issues: Problems with the database, such as corruption or locking issues, can cause discrepancies in the expected data.
  
  Solution:
  
  Check Open Items: Review the open items in the system to ensure that they match the expected number. You can do this by running reports or using transaction codes that display open items.
  Reprocess Transactions: If the error occurred during a specific transaction, try to reprocess that transaction to see if it resolves the issue.
  Data Consistency Check: Use SAP tools to perform a consistency check on the relevant tables. This may involve running specific programs or transactions designed to identify and correct inconsistencies.
  Review Configuration: Check the configuration settings in the CRM and Financial Services modules to ensure they are set up correctly.
  Consult Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Database Maintenance: If you suspect database issues, consider performing maintenance tasks such as database consistency checks or consulting with your database administrator.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDER_MAINTAIN, or others that may help in managing and reviewing open items.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may provide specific guidance based on your system configuration and version.
  Documentation: Review SAP documentation related to the CRM and Financial Services modules for best practices in transaction processing and data management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.