How To Fix CRM_FS_TQ_PROC010 - System containing open items is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_TQ_PROC - FS: Process Functions for Termination Quotation

• Message number: 010

• Message text: System containing open items is not available

What causes this issue?

An error occurred while the system tried to read the open items for a
transaction from the open item management system (FI-CA).

System Response

The system could not calculate the value of the open items.

How to fix this error?

Contact your system administrator and update the values for conditions
with open items as soon as the FI-CA system is available.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_TQ_PROC010 - System containing open items is not available ?

  The SAP error message CRM_FS_TQ_PROC010 indicates that the system is unable to process a transaction because there are open items in the system that need to be addressed. This error typically occurs in the context of SAP CRM (Customer Relationship Management) and can be related to various business processes, such as service orders, quotations, or contracts.
  Cause:
  
  Open Items: The primary cause of this error is the presence of open items in the system. These could be open service orders, quotations, or other documents that have not been fully processed or cleared.
  Incomplete Transactions: There may be incomplete transactions that are preventing the system from proceeding with the current operation.
  Configuration Issues: Sometimes, configuration settings in the SAP system may lead to this error if they are not set up correctly to handle open items.
  
  Solution:
  
  
  Identify Open Items: 
  
  Use transaction codes like IW38 (for service orders) or VA03 (for sales orders) to check for any open items related to the transaction you are trying to process.
  Review the relevant documents to see if they are still in an open state and need to be completed or closed.
  
  
  
  Complete or Close Open Items:
  
  If you find any open items, take the necessary steps to complete or close them. This may involve processing the transactions, posting necessary documents, or clearing any outstanding issues.
  
  
  
  Check for Incomplete Transactions:
  
  Use transaction CRMD_ORDER to check for any incomplete orders or transactions that may be causing the issue. Complete any necessary steps to finalize these transactions.
  
  
  
  Consult with Functional Team:
  
  If you are unable to resolve the issue, consult with your SAP functional team or support team. They may need to investigate further into the configuration or data integrity issues.
  
  
  
  Review Configuration:
  
  If the issue persists, review the configuration settings related to the specific business process in SAP CRM. Ensure that all necessary settings are correctly configured to handle open items.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW38, VA03, CRMD_ORDER, and others that may help in identifying and resolving open items.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM processes to understand how open items are managed and the implications of having them in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.