How To Fix CRM_FS_CHANGE765 - Appointments are not ascending

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 765

• Message text: Appointments are not ascending

What causes this issue?

The appointments for <ZK>Contract Start Date</>, <ZK>Billing Start Date
</>, and <ZK>Contract End Date</> are not ascending.

System Response

The system issues an error message.

How to fix this error?

Adjust the staging:
The <ZK>Contract End Date</> must be later or the same as the
<ZK>Billing Start Date</>. The <ZK>Billing Start Date</> must be later
or the same as the <ZK>Contract Start Date</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE765 - Appointments are not ascending ?

  The SAP error message "CRM_FS_CHANGE765: Appointments are not ascending" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with appointments or scheduling functionalities. This error indicates that the system has detected that the appointments you are trying to create or modify are not in chronological order.
  Cause:
  The primary cause of this error is that the appointments you are trying to save or process have overlapping times or are not sorted in ascending order based on their start times. For example, if you have an appointment scheduled from 10:00 AM to 11:00 AM and another from 10:30 AM to 11:30 AM, the system will flag this as an error because the second appointment starts before the first one ends.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Appointment Times: Review the list of appointments you are trying to save. Ensure that all appointments are in chronological order based on their start times.
  
  
  Adjust Overlapping Appointments: If you find any overlapping appointments, adjust their start and end times so that they do not conflict with each other. Make sure that each appointment starts after the previous one ends.
  
  
  Sort Appointments: If you are entering multiple appointments at once, ensure that they are sorted in ascending order before submission. You can manually sort them or use any available sorting functionality in the interface.
  
  
  Validation: After making the necessary adjustments, try to save the appointments again. The error should no longer appear if the appointments are correctly ordered.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or additional guidance provided by SAP.
  Documentation: Refer to the SAP Help Portal or the specific documentation for the CRM module you are using for more detailed information on appointment management.
  User Training: Ensure that users are trained on how to properly schedule appointments within the system to avoid this error in the future.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.