How To Fix CRM_FS_CHANGE762 - Certificate of acceptance is not released

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 762

• Message text: Certificate of acceptance is not released

What causes this issue?

The transaction to be activated does not have the status <ZK>Released</>
. When using object items, the transaction to be activated must have the
status <ZK>Released</> to ensure a correct status update of the objects.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system suspended the processing with an error message.

How to fix this error?

Set the status of the certificate of acceptance to <ZK>Released</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE762 - Certificate of acceptance is not released ?

  The SAP error message CRM_FS_CHANGE762, which states "Certificate of acceptance is not released," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with service contracts or project management scenarios. This error indicates that a certificate of acceptance, which is a document that confirms the completion of a service or project, has not been released for further processing.
  Cause:
  
  Incomplete Processing: The certificate of acceptance may not have been fully processed or completed. This could be due to missing information or steps in the workflow.
  Authorization Issues: The user may not have the necessary permissions to release the certificate.
  Status of the Document: The document may be in a status that does not allow it to be released (e.g., it might be in a draft state).
  Configuration Issues: There may be configuration settings in the system that prevent the release of the certificate.
  
  Solution:
  
  Check Document Status: Verify the status of the certificate of acceptance. Ensure that it is complete and ready for release.
  Complete Required Fields: Make sure all mandatory fields are filled out correctly. If any required information is missing, complete it and try to release the document again.
  Review Authorizations: Check if the user has the necessary authorizations to release the certificate. If not, contact your system administrator to grant the required permissions.
  Consult Workflow: If the certificate is part of a workflow, ensure that all previous steps have been completed successfully.
  Configuration Review: If the issue persists, review the configuration settings related to the certificate of acceptance in the SAP system. This may require assistance from a functional consultant or system administrator.
  Error Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to service contracts and certificates of acceptance for best practices and guidelines.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues faced by other users and their solutions.
  
  If the problem persists after following these steps, it may be beneficial to escalate the issue to your SAP support team or consult with an SAP expert for further assistance.