How To Fix CRM_FS_CHANGE117 - Specify the correct level for the change processes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 117

• Message text: Specify the correct level for the change processes

What causes this issue?

You have attempted to execute the change process with the number &V2& at
header level (see change process with the number &V1& at header level).
According to the Customizing settings, however, you cannot execute this
change process at header level.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether
The change process contains errors in the IMG activity
<DS:SIMG.CRM_LEAS_CHNG>Make Settings for Change Processes</> in
Customizing for Leasing and Asset Management or
You executed the change process at header level by mistake.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE117 - Specify the correct level for the change processes ?

  The SAP error message CRM_FS_CHANGE117, which states "Specify the correct level for the change processes," typically occurs in the context of change management within the SAP CRM (Customer Relationship Management) system, particularly when dealing with change processes in the Field Service Management (FSM) module.
  Cause:
  This error usually arises when there is a mismatch or inconsistency in the levels defined for change processes. The levels could refer to various aspects such as:
  
  Change Process Levels: The system expects a specific level of change (e.g., header level, item level) to be specified, but it is either missing or incorrectly defined.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the expected levels for the change processes.
  Data Integrity Issues: The data being processed may not conform to the expected structure or hierarchy, leading to the error.
  
  Solution:
  To resolve the CRM_FS_CHANGE117 error, you can follow these steps:
  
  
  Check Change Process Configuration:
  
  Navigate to the configuration settings for change processes in the SAP CRM system.
  Ensure that the levels for change processes are correctly defined and aligned with the business requirements.
  
  
  
  Review the Data:
  
  Verify the data being processed for any inconsistencies or missing information.
  Ensure that the levels specified in the change request match the expected levels in the system.
  
  
  
  Adjust the Change Request:
  
  If you are manually creating or modifying a change request, ensure that you specify the correct level (header or item) as required by the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring change processes and understanding the expected levels.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP Support for further assistance. They can provide insights based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing change processes, such as CRMD_ORDER for managing CRM orders.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Consider training sessions or documentation on SAP CRM and FSM to better understand the change management processes and configurations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.