How To Fix CRM_EXT_REF801 - Error in BAdI method CRM_EXT_REF_CHECK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXT_REF - Messages for Add. External References Set

• Message number: 801

• Message text: Error in BAdI method CRM_EXT_REF_CHECK

What causes this issue?

In the BADI method CRM_EXT_REF_CHECK, the system issued the error
message 'error_ocurred'.

System Response

The error is saved in the Application Log.

How to fix this error?

Remove the cause of the error.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXT_REF801 - Error in BAdI method CRM_EXT_REF_CHECK ?

  The SAP error message CRM_EXT_REF801, which occurs in the context of the BAdI (Business Add-In) method CRM_EXT_REF_CHECK, typically indicates an issue related to external reference checks in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, such as incorrect or missing data, configuration issues, or problems with the implementation of the BAdI.
  Cause:
  
  Data Issues: The error may occur if the external reference data being checked is not valid or does not exist in the system.
  Configuration Problems: Incorrect configuration settings in the CRM system related to external references can lead to this error.
  BAdI Implementation: If the BAdI method CRM_EXT_REF_CHECK has been implemented incorrectly or if there are issues in the custom code, it can trigger this error.
  Missing Authorizations: Sometimes, the user executing the transaction may not have the necessary authorizations to access the external reference data.
  
  Solution:
  
  Check Data: Verify the external reference data being processed. Ensure that it is valid and exists in the system.
  Review Configuration: Check the configuration settings related to external references in the CRM system. Ensure that they are set up correctly.
  Debug BAdI Implementation: If you have a custom implementation of the BAdI, debug the code to identify any logical errors or issues that may be causing the error.
  Authorization Check: Ensure that the user has the necessary authorizations to access the external reference data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Consult Documentation: Review the official SAP documentation for the BAdI CRM_EXT_REF_CHECK to understand its expected behavior and requirements.
  
  Related Information:
  
  BAdI Documentation: You can find more information about the BAdI CRM_EXT_REF_CHECK in the SAP Help Portal or through transaction SE18 (BAdI Definition) and SE19 (BAdI Implementation).
  Transaction Codes: Use transaction codes like SE80 (Object Navigator) to explore the BAdI and its implementations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after following these steps, it may be beneficial to involve your SAP Basis or development team for further investigation.