How To Fix CRM_EXT_REF311 - Error when creating external references data with GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXT_REF - Messages for Add. External References Set

• Message number: 311

• Message text: Error when creating external references data with GUID &1

What causes this issue?

An error occured when attempting to create the Additional External
References.

System Response

Further Processing is Not Possible.

How to fix this error?

Contact system administration or SAP Support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXT_REF311 - Error when creating external references data with GUID &1 ?

  The SAP error message CRM_EXT_REF311 typically occurs when there is an issue with creating external reference data in the SAP Customer Relationship Management (CRM) system. This error is specifically related to the GUID (Globally Unique Identifier) that is being used in the process.
  Cause:
  The error can be caused by several factors, including:
  
  Invalid GUID: The GUID being used may not be valid or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect information.
  Authorization Issues: The user may not have the necessary authorizations to create external references.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly for handling external references.
  System Errors: There could be underlying system errors or issues with the database that are preventing the creation of external references.
  
  Solution:
  To resolve the CRM_EXT_REF311 error, you can take the following steps:
  
  
  Check the GUID: Verify that the GUID being used is correct and exists in the system. You can do this by checking the relevant tables or using transaction codes that allow you to view GUIDs.
  
  
  Review Data: Ensure that all required fields and data are correctly filled out and that there are no inconsistencies. Check for any missing mandatory fields.
  
  
  Authorization Check: Confirm that the user has the necessary authorizations to create external references. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  Configuration Review: Check the configuration settings related to external references in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM external references for any specific guidance or known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or information.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing external references.
  SAP Notes: Search for SAP Notes related to CRM_EXT_REF311 in the SAP Support Portal for any patches or updates that may address the issue.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the CRM_EXT_REF311 error and implement a solution to resolve it.