How To Fix CRM_EXT_REF301 - Error when reading external references data with GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXT_REF - Messages for Add. External References Set

• Message number: 301

• Message text: Error when reading external references data with GUID &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXT_REF301 - Error when reading external references data with GUID &1 ?

  The SAP error message CRM_EXT_REF301 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with reading external reference data associated with a GUID (Globally Unique Identifier). This error can arise due to various reasons, including data inconsistencies, missing entries, or configuration issues.
  Cause:
  
  Missing External Reference: The external reference data that corresponds to the provided GUID may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data stored in the database, such as orphaned records or incorrect mappings.
  Authorization Issues: The user may not have the necessary authorizations to access the external reference data.
  Configuration Issues: There may be configuration problems in the CRM system that prevent it from correctly accessing or interpreting the external reference data.
  
  Solution:
  
  Check External Reference Data: Verify that the external reference data associated with the GUID exists in the system. You can do this by querying the relevant database tables or using transaction codes that allow you to view external references.
  Data Consistency Check: Perform a consistency check on the data to ensure that all references are correctly linked and that there are no orphaned records.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the external reference data. This may involve checking user roles and permissions.
  Review Configuration: Check the configuration settings related to external references in the CRM system. Ensure that all necessary settings are correctly configured.
  Debugging: If the issue persists, consider using debugging tools to trace the execution of the program that is generating the error. This can help identify the exact point of failure.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and provides solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be relevant to external references in CRM.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the CRM_EXT_REF301 error effectively.