How To Fix CRM_EXT_REF204 - Error when reading external references with REF_GUID &1 REF_KIND &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXT_REF - Messages for Add. External References Set

• Message number: 204

• Message text: Error when reading external references with REF_GUID &1 REF_KIND &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXT_REF204 - Error when reading external references with REF_GUID &1 REF_KIND &2 ?

  The SAP error message CRM_EXT_REF204 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with reading external references. The error message indicates that there is a problem with the external reference identified by the GUID (Globally Unique Identifier) and the reference kind.
  Cause:
  
  Missing External Reference: The external reference identified by the provided GUID (REF_GUID) and reference kind (REF_KIND) may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the database tables that manage external references.
  Authorization Issues: The user may not have the necessary authorizations to access the external reference data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper reading of external references.
  
  Solution:
  
  Check External Reference: Verify that the external reference with the specified GUID and kind exists in the system. You can do this by querying the relevant database tables or using transaction codes that allow you to view external references.
  Data Consistency Check: Run consistency checks on the relevant tables to ensure that there are no missing or corrupted entries. You may need to consult with your SAP Basis or technical team for this.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the external reference data. This may involve checking user roles and permissions.
  Configuration Review: Review the configuration settings related to external references in the CRM system. Ensure that all necessary settings are correctly configured.
  Debugging: If the issue persists, consider debugging the program or transaction that is generating the error to identify the root cause. This may require technical expertise in ABAP programming.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be relevant to external references in CRM.
  Documentation: Review SAP documentation related to external references in CRM for more context on how they are managed and any specific requirements.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.