How To Fix CRM_EXT_REF102 - No data found in database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXT_REF - Messages for Add. External References Set

• Message number: 102

• Message text: No data found in database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXT_REF102 - No data found in database ?

  The SAP error message CRM_EXT_REF102: No data found in database typically occurs in the context of SAP Customer Relationship Management (CRM) when a system is unable to retrieve data from the database for a specific query or operation. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Missing Data: The most common cause is that the data you are trying to access does not exist in the database. This could be due to data not being created, deleted, or not yet replicated from another system.
  
  
  Incorrect Selection Criteria: The selection criteria used in the query may be too restrictive or incorrect, leading to no matching records being found.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the data, which can result in the system not returning any records.
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues where data has not been updated or replicated correctly.
  
  
  Configuration Issues: There may be configuration settings in the CRM system that are preventing the data from being accessed or displayed.
  
  
  Solutions:
  
  
  Check Data Existence: Verify that the data you are trying to access actually exists in the database. You can do this by running a direct query or using transaction codes like SE16 or SE11 to check the relevant tables.
  
  
  Review Selection Criteria: Ensure that the selection criteria you are using are correct and not overly restrictive. Adjust the parameters to broaden the search if necessary.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the data. You can check this in the user roles and authorizations settings.
  
  
  Data Replication: If the data is supposed to be replicated from another system, check the replication process to ensure it has completed successfully. You may need to troubleshoot any issues in the data transfer.
  
  
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure that everything is set up correctly for data access.
  
  
  Check Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM to understand the data model and how data is accessed.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to identify the cause of the CRM_EXT_REF102 error and implement a suitable solution.