How To Fix CRM_EVENT024 - For the SAVE event, the call frequency (CB_FREQ) must be B or C

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 024

• Message text: For the SAVE event, the call frequency (CB_FREQ) must be B or C

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT024 - For the SAVE event, the call frequency (CB_FREQ) must be B or C ?

  The SAP error message CRM_EVENT024 indicates that there is an issue with the call frequency (CB_FREQ) setting for a specific event in the SAP CRM system. This error typically arises when the system expects the call frequency to be either 'B' (for "Batch") or 'C' (for "Call"), but it is set to a different value.
  Cause:
  The error occurs when:
  
  The configuration for the event handling in the CRM system is not set correctly.
  The call frequency for the SAVE event is set to a value other than 'B' or 'C'.
  There may be a custom implementation or enhancement that is incorrectly configured.
  
  Solution:
  To resolve the CRM_EVENT024 error, you can follow these steps:
  
  
  Check Event Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to the relevant section for CRM event management.
  Check the configuration for the event that is causing the error, specifically the call frequency settings.
  
  
  
  Adjust Call Frequency:
  
  Ensure that the call frequency (CB_FREQ) for the SAVE event is set to either 'B' or 'C'.
  If it is set to a different value, change it to 'B' or 'C' as appropriate for your business process.
  
  
  
  Review Custom Code:
  
  If there are any custom implementations or enhancements related to the event handling, review the code to ensure that it adheres to the expected configurations.
  Make necessary adjustments to ensure that the call frequency is correctly set.
  
  
  
  Test the Changes:
  
  After making the necessary adjustments, test the SAVE event to ensure that the error no longer occurs.
  Monitor the system for any further issues related to event handling.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM event management for additional guidance and best practices.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to analyze any custom function modules or enhancements that might be affecting the event handling.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional solutions related to CRM_EVENT024.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_EVENT024 error and ensure that the call frequency for the SAVE event is correctly configured.