How To Fix CRM_EVENT023 - Only times 078 and 080 are allowed for event SAVE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 023

• Message text: Only times 078 and 080 are allowed for event SAVE

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT023 - Only times 078 and 080 are allowed for event SAVE ?

  The SAP error message CRM_EVENT023 indicates that there is a restriction on the times that can be used for the event type "SAVE" in the context of CRM (Customer Relationship Management) processes. Specifically, it states that only times 078 and 080 are allowed for this event.
  Cause:
  This error typically occurs when an attempt is made to trigger the "SAVE" event with a time that is not permitted. In SAP CRM, events are often associated with specific business processes, and certain events can only be triggered at specific times. The times 078 and 080 are predefined in the system for the "SAVE" event, and any other time will result in this error.
  Solution:
  To resolve this error, you should ensure that the event is being triggered with the correct time. Here are the steps you can take:
  
  
  Check Event Configuration: Review the configuration of the event in the SAP system. Ensure that the event type "SAVE" is set up correctly and that the allowed times are properly defined.
  
  
  Modify the Triggering Logic: If you are using custom code or a specific transaction that triggers the "SAVE" event, ensure that it is set to use either time 078 or 080. You may need to modify the logic to ensure that the correct time is being passed.
  
  
  Review Documentation: Consult the SAP documentation or help resources related to CRM events to understand the context and requirements for the "SAVE" event.
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Consult with SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  Related Information:
  
  Event Types: Familiarize yourself with the different event types and their allowed times in SAP CRM. This can help prevent similar issues in the future.
  Custom Development: If you have custom developments in your SAP system, ensure that they adhere to the standard event handling practices.
  Transaction Codes: Use transaction codes like SWEL (Event Log) to monitor events and their statuses, which can provide insights into what is happening in the system.
  
  By following these steps, you should be able to address the CRM_EVENT023 error effectively.