How To Fix CRM_EVENT021 - Event '&1': Function module '&2' caused a defect code

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 021

• Message text: Event '&1': Function module '&2' caused a defect code

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT021 - Event '&1': Function module '&2' caused a defect code ?

  The SAP error message CRM_EVENT021 indicates that there is an issue with a specific event in the SAP CRM system, where a function module has caused a defect code. This error typically arises during the processing of events in the CRM system, often related to business transactions or workflows.
  Cause:
  
  
  Function Module Error: The function module specified in the error message has encountered an issue, which could be due to various reasons such as:
  
  Incorrect or missing input parameters.
  Logic errors within the function module.
  Data inconsistencies or integrity issues in the database.
  System configuration issues.
  
  
  
  Event Handling Issues: The event that triggered the function module may not be properly configured or may not have the necessary prerequisites fulfilled.
  
  
  Custom Code: If there are custom enhancements or modifications in the function module, they may be causing unexpected behavior.
  
  
  Solution:
  
  
  Check the Function Module: 
  
  Review the function module specified in the error message. Check for any known issues or bugs in the module.
  Ensure that the input parameters being passed to the function module are correct and complete.
  
  
  
  Debugging: 
  
  Use the SAP debugger to trace the execution of the function module. This can help identify where the defect is occurring.
  Look for any runtime errors or exceptions that may be raised during the execution.
  
  
  
  Review Event Configuration: 
  
  Check the configuration of the event that triggered the function module. Ensure that all necessary settings are correctly defined.
  Verify that any prerequisites for the event are met.
  
  
  
  Check for Notes and Patches: 
  
  Search the SAP Support Portal for any relevant SAP Notes or patches that address this specific error or the function module in question.
  
  
  
  Consult Documentation: 
  
  Review the documentation for the function module and the event to understand its expected behavior and any limitations.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with the error message details, the context in which it occurred, and any debugging information you have gathered.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for logs related to the error, or SE37 to view the function module.
  SAP Notes: Regularly check for SAP Notes related to CRM events and function modules, as they may provide insights or fixes for known issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide context to the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_EVENT021 error in your SAP system.