How To Fix CRM_EVENT010 - Enter the description

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 010

• Message text: Enter the description

What causes this issue?

At the end of the transaction, the event handler still has an entry for
calling a function module that should already have been processed or
still must be processed.
The event handler has possibly not been informed of the processing
time.
The execution time occurs before the end of the transaction.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT010 - Enter the description ?

  The SAP error message CRM_EVENT010 typically indicates that a required field, specifically the description field, has not been filled in when trying to create or update an event in the SAP CRM system. This error is common when working with event management or when creating activities, and it signifies that the system requires a description to proceed.
  Cause:
  
  The description field is mandatory for the event or activity you are trying to create or update.
  The user may have overlooked filling in the description field.
  There may be a configuration issue where the field is set as mandatory but is not being enforced correctly.
  
  Solution:
  
  
  Fill in the Description: Ensure that you enter a valid description in the required field before saving or submitting the event or activity.
  
  
  Check Field Settings: If you are a system administrator or have access to configuration settings, check the field settings in the CRM configuration to ensure that the description field is correctly set as mandatory.
  
  
  User Training: If this error is occurring frequently among users, consider providing training or documentation to ensure that users are aware of the requirement to fill in the description field.
  
  
  Debugging: If the issue persists even after filling in the description, you may need to debug the transaction to see if there are any underlying issues in the code or configuration that are preventing the description from being recognized.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or updates regarding this error message. There may be patches or updates that address this issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to event management in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Documentation: Review the SAP Help documentation for CRM Event Management to understand the requirements for creating and managing events.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to your SAP support team for further assistance.