How To Fix CRM_EVENT009 - Choose whether the function shoud be performed for the header or item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 009

• Message text: Choose whether the function shoud be performed for the header or item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT009 - Choose whether the function shoud be performed for the header or item ?

  The SAP error message CRM_EVENT009 typically occurs in the context of CRM (Customer Relationship Management) when there is ambiguity regarding whether a function should be applied to the header level or the item level of a document (like a sales order, service order, etc.). This can happen during various operations, such as processing events, updating records, or executing certain functions.
  Cause:
  
  Ambiguity in Functionality: The system is unable to determine whether the operation should be applied to the header or the individual items of the document. This can occur if the function is designed to work at both levels but lacks clarity on which level to apply it.
  Configuration Issues: There may be configuration settings in the CRM system that do not clearly define how certain functions should behave in relation to document headers and items.
  Custom Development: If there are custom enhancements or developments in the CRM system, they may not have been properly coded to handle the distinction between header and item levels.
  
  Solution:
  
  Specify the Level: When you encounter this error, check if there is an option to specify whether the function should be applied to the header or the item. This may involve selecting a radio button or entering a parameter in the transaction.
  Review Configuration: Check the configuration settings in the CRM system to ensure that the functions are correctly defined for both header and item levels. This may involve consulting with a functional consultant or reviewing the customizing settings in the SAP system.
  Debugging: If you have access to the development environment, you can debug the function module or method that is causing the error to see where the ambiguity arises. This may help in identifying whether the issue is with the logic or the data being passed.
  Consult Documentation: Review the SAP documentation or notes related to the specific function you are trying to execute. There may be specific instructions or known issues that can provide guidance.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may have additional insights or patches available for your version of the CRM system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the process you are working on (e.g., CRM Order Management).
  User Exits and BAdIs: If custom logic is involved, check for any user exits or Business Add-Ins (BAdIs) that may be influencing the behavior of the function.
  SAP Notes: Search for SAP Notes related to CRM_EVENT009 or the specific function you are working with, as there may be updates or fixes available.
  
  By following these steps, you should be able to address the CRM_EVENT009 error and clarify whether the function should be performed at the header or item level.