How To Fix CRM_ESOA_DATES_MSGCL020 - &1: Duration missing for role code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_DATES_MSGCL - Message class for Text Mapping

• Message number: 020

• Message text: &1: Duration missing for role code &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_DATES_MSGCL020 - &1: Duration missing for role code &2 ?

  The SAP error message CRM_ESOA_DATES_MSGCL020 typically indicates that there is a missing duration for a specific role code in the context of CRM (Customer Relationship Management) processes. This error often arises when working with service orders, activities, or similar objects where roles and their associated durations are defined.
  Cause:
  The error is caused by the following scenarios:
  
  Missing Duration Definition: The role code specified in the error message does not have an associated duration defined in the system.
  Configuration Issues: There may be a configuration issue in the role management settings where the duration for the role is not properly set up.
  Data Inconsistency: There could be inconsistencies in the data where the role code is expected to have a duration but does not.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Role Configuration:
  
  Navigate to the configuration settings for roles in your SAP system.
  Ensure that the role code mentioned in the error message has a defined duration. This can typically be found in the customizing settings for CRM.
  
  
  
  Define Duration:
  
  If the duration is missing, you will need to define it. This can usually be done in the customizing transaction (e.g., SPRO) under the relevant CRM settings.
  Look for the section related to role management or service order management and ensure that all necessary roles have their durations specified.
  
  
  
  Review Data Entries:
  
  Check the specific entries in the CRM system where the error is occurring. Ensure that all required fields, including duration, are filled out correctly.
  If the role is being used in a specific transaction or process, verify that the data being entered is complete and accurate.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on role management and duration settings in CRM.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRMD_ORDER for managing service orders, or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on role configuration.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.