How To Fix CRM_ESOA_DATES_MSGCL015 - &1: Time stamp missing for role code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_DATES_MSGCL - Message class for Text Mapping

• Message number: 015

• Message text: &1: Time stamp missing for role code &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_DATES_MSGCL015 - &1: Time stamp missing for role code &2 ?

  The SAP error message CRM_ESOA_DATES_MSGCL015 typically indicates that there is a missing time stamp for a specific role code in the context of CRM (Customer Relationship Management) processes. This error can occur in various scenarios, particularly when dealing with service orders, activities, or other CRM-related objects that require time-stamped data for role assignments.
  Cause:
  The error is generally caused by one of the following issues:
  
  Missing Time Stamp: The system expects a time stamp for a specific role code, but it is not provided in the relevant data.
  Incorrect Configuration: The role code may not be properly configured in the system, leading to the absence of required time stamp information.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incomplete entries in the database.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Role Configuration:
  
  Verify the configuration of the role code in the system. Ensure that it is set up correctly and that all required fields, including time stamps, are properly defined.
  
  
  
  Provide Missing Time Stamp:
  
  If you have access to the relevant transaction or data entry screen, check if you can manually enter the missing time stamp for the role code in question.
  
  
  
  Data Validation:
  
  Review the data being processed to ensure that all necessary information is present. Look for any missing entries or incomplete records that may be causing the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message. There may be additional guidance or patches available that address this issue.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the process to identify where the time stamp is expected and why it is missing.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you are unable to resolve it, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context to help them diagnose the problem.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may need to use specific transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) to access and review the relevant CRM data.
  SAP Notes: Search for SAP Notes related to CRM_ESOA_DATES_MSGCL015 in the SAP Support Portal for any known issues or fixes.
  System Logs: Check system logs (e.g., SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the error message.