How To Fix CRM_ESOA_ATTCHFLDR003 - Only links and files are supported as CategoryCode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_ATTCHFLDR - Messages for Mapping Attachments

• Message number: 003

• Message text: Only links and files are supported as CategoryCode

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_ATTCHFLDR003 - Only links and files are supported as CategoryCode ?

  The SAP error message CRM_ESOA_ATTCHFLDR003 indicates that there is an issue with the type of attachment or file being used in the context of a CRM (Customer Relationship Management) application. Specifically, this error suggests that only links and files are supported as valid attachment types for the specified category code.
  Cause:
  
  Invalid Attachment Type: The error typically occurs when an attempt is made to attach an unsupported type of document or object to a CRM transaction or object. The system expects either a link (URL) or a file, but something else (like a text note or unsupported object type) is being provided.
  Incorrect Configuration: There may be a configuration issue in the system where the allowed attachment types for a specific category code are not set correctly.
  User Input Error: The user may have inadvertently selected an incorrect option or inputted data that does not conform to the expected formats.
  
  Solution:
  
  Check Attachment Type: Ensure that the attachment you are trying to add is either a valid file (e.g., PDF, DOCX) or a link (URL). If you are trying to attach something else, you will need to convert it to an acceptable format.
  Review Category Code Settings: If you have access to the configuration settings, check the allowed attachment types for the specific category code in the CRM system. This may require assistance from a system administrator or SAP consultant.
  User Training: If this error is occurring frequently, consider providing training to users on the correct procedures for attaching files and links in the CRM system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on attachment types and category codes in your version of the CRM system.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP support for further investigation.