How To Fix CRM_ES_ATTACH_CUST002 - You cannot view all matched attachments

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES_ATTACH_CUST - Message Class of Attachment Enterprise Search

• Message number: 002

• Message text: You cannot view all matched attachments

What causes this issue?

Some of the attachments may have already been deleted, or you may have
no authorization to view these attachments.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator to do index or grant you the required
authorization.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES_ATTACH_CUST002 - You cannot view all matched attachments ?

  The SAP error message CRM_ES_ATTACH_CUST002 ("You cannot view all matched attachments") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or view attachments related to a business object (like a sales order, service request, etc.) but is restricted from doing so due to certain conditions.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view all attachments. This can be due to role restrictions or missing permissions in the SAP system.
  Attachment Status: Some attachments may be in a status that prevents them from being viewed by certain users. For example, attachments marked as confidential or restricted.
  System Configuration: There may be configuration settings in the SAP system that limit the visibility of attachments based on certain criteria (e.g., document types, user groups).
  Technical Issues: There could be technical issues such as system bugs, inconsistencies in the database, or problems with the attachment service.
  
  Solutions:
  
  Check Authorizations: Verify that the user has the appropriate roles and authorizations to view attachments. This can be done by checking the user's role assignments and the authorization objects related to document management.
  Review Attachment Status: Check the status of the attachments in question. If they are marked as confidential or restricted, you may need to change their status or provide the user with the necessary permissions to view them.
  Configuration Review: Consult with your SAP Basis or configuration team to review the settings related to document management and attachment visibility. Ensure that there are no restrictions that would prevent the user from accessing the attachments.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message. They may provide specific guidance or fixes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review the SAP documentation for CRM and document management to understand how attachments are managed and what configurations might affect visibility.
  User Training: Ensure that users are trained on how to properly access and manage attachments within the CRM system, including understanding any restrictions that may apply.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_ES_ATTACH_CUST002 error message.