How To Fix CRM_ES_ATTACH_CUST001 - You cannot view all of the matched attachments

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES_ATTACH_CUST - Message Class of Attachment Enterprise Search

• Message number: 001

• Message text: You cannot view all of the matched attachments

What causes this issue?

The attachments may have already been deleted, or you may have no
authorization to view the attachments.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator to do index or grant you the required
authorization.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES_ATTACH_CUST001 - You cannot view all of the matched attachments ?

  The SAP error message CRM_ES_ATTACH_CUST001 typically indicates that there is an issue with viewing all matched attachments in the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, including authorization issues, system settings, or data inconsistencies.
  Cause
  
  Authorization Issues: The user may not have the necessary permissions to view all attachments related to a specific object or transaction.
  Data Inconsistencies: There may be inconsistencies in the data or attachments stored in the system, which can prevent proper retrieval.
  System Configuration: The system may not be configured correctly to display all attachments, or there may be limitations set in the configuration.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  
  Solution
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate authorizations to view attachments. This can be done by checking the user's roles and authorizations in the SAP system.
  Use transaction SU53 to analyze authorization failures after attempting to access the attachments.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to document management and attachments in the CRM system. Ensure that the settings allow for the display of all relevant attachments.
  Consult with your SAP Basis or configuration team to verify that the system is set up correctly.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the attachments and related data. This may involve checking for orphaned attachments or entries that do not have corresponding records.
  Use transaction SARA to manage and archive documents if necessary.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check the system logs for any errors or warnings that may provide more context about the problem. Use transaction SLG1 to view application logs.
  Consult with your SAP Basis team to investigate any potential database or server issues.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for CRM and document management for more detailed information on handling attachments.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ES_ATTACH_CUST001 error in your SAP CRM system.