How To Fix CRM_ES395 - Transfer to Enterprise Search failed; see application log for details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 395

• Message text: Transfer to Enterprise Search failed; see application log for details

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES395 - Transfer to Enterprise Search failed; see application log for details ?

  The SAP error message "CRM_ES395 Transfer to Enterprise Search failed; see application log for details" typically indicates an issue with the integration between the SAP CRM system and the Enterprise Search functionality. This error can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the Enterprise Search settings or in the CRM system that prevent successful data transfer.
  Data Issues: The data being transferred may have inconsistencies or errors that prevent it from being indexed correctly.
  Network Issues: Connectivity problems between the CRM system and the Enterprise Search system can lead to transfer failures.
  Authorization Issues: The user or service account may not have the necessary permissions to perform the transfer.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in the transfer process.
  Application Log Errors: Specific errors logged in the application log can provide more detailed information about the failure.
  
  Solutions:
  
  Check Application Log: Start by checking the application log for detailed error messages. You can do this using transaction code SLG1. Look for logs related to the CRM and Enterprise Search.
  Review Configuration: Ensure that the configuration settings for Enterprise Search in the CRM system are correct. This includes checking the settings in transaction code CRMS4 and ensuring that the search connector is properly configured.
  Data Validation: Validate the data being transferred to ensure there are no inconsistencies or errors. This may involve checking for missing fields or incorrect data formats.
  Network Connectivity: Verify that there are no network issues between the CRM system and the Enterprise Search system. Check for firewalls, proxies, or other network configurations that may be blocking communication.
  User Authorizations: Ensure that the user or service account has the necessary authorizations to perform the transfer. This may involve checking roles and permissions in the SAP system.
  Monitor System Performance: Check the performance of the SAP system to ensure it is not overloaded. You may need to optimize performance or schedule transfers during off-peak hours.
  Re-indexing: If the issue persists, consider re-indexing the data in the Enterprise Search system to ensure that all data is correctly indexed and available for search.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Enterprise Search and CRM integration for best practices and configuration guidelines.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the details from the application log and any steps you have already taken.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.