How To Fix CRM_ES361 - Structure generation for template &1 aborted by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 361

• Message text: Structure generation for template &1 aborted by user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES361 - Structure generation for template &1 aborted by user ?

  The SAP error message "CRM_ES361 Structure generation for template &1 aborted by user" typically occurs in the context of SAP CRM (Customer Relationship Management) when a user interrupts the process of generating a structure for a specific template. This can happen for various reasons, such as user intervention, system performance issues, or other operational interruptions.
  Cause:
  
  User Intervention: The most straightforward cause is that the user manually aborted the process, either by clicking a cancel button or closing the dialog.
  System Performance: If the system is slow or unresponsive, users may perceive that the process is taking too long and decide to abort it.
  Errors in Configuration: There may be issues with the template configuration or the underlying data that could lead to the process being aborted.
  Locks or Deadlocks: If there are locks on the database or deadlocks occurring during the structure generation, it may lead to an abort.
  
  Solution:
  
  Check User Actions: Confirm whether the user intentionally aborted the process. If so, ensure they understand the implications of doing so.
  Review System Performance: Monitor system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or increasing resources.
  Examine Template Configuration: Review the configuration of the template in question. Ensure that all required fields and settings are correctly defined.
  Check for Locks: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any locks or issues that may have caused the abort.
  Retry the Process: If the issue was a one-time occurrence, simply retrying the structure generation may resolve the issue.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the abort.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE11 (Data Dictionary), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Documentation: Review SAP documentation for CRM structure generation processes to ensure compliance with best practices.
  User Training: If user intervention is a frequent cause, consider providing training or guidelines on how to properly manage long-running processes in SAP.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.