How To Fix CRM_ERP_IL486 - Select either the standard item or the alternative item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 486

• Message text: Select either the standard item or the alternative item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL486 - Select either the standard item or the alternative item ?

  The SAP error message CRM_ERP_IL486, which states "Select either the standard item or the alternative item," typically occurs in the context of sales order processing or item management within the SAP CRM and ERP systems. This error indicates that there is a conflict between the standard item and an alternative item in the order or transaction you are trying to process.
  Cause:
  
  
  Item Configuration: The error usually arises when there are multiple items configured for a sales order, and the system requires you to choose between a standard item and an alternative item. This can happen if:
  
  Both a standard item and an alternative item are present in the order.
  The system is unable to determine which item should be processed due to conflicting configurations.
  
  
  
  Item Categories: The item categories defined in the system may not allow for both standard and alternative items to coexist in the same order.
  
  
  Product Availability: If the standard item is not available, the system may prompt you to select an alternative item, leading to this error if both are present.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review the Order: Check the sales order or transaction where the error occurred. Look for both the standard item and any alternative items listed.
  
  
  Select One Item: You need to select either the standard item or the alternative item. Remove the one you do not wish to process. This can usually be done by:
  
  Deleting the unwanted item from the order.
  Changing the item type if necessary.
  
  
  
  Check Item Configuration: Ensure that the item configuration in the system allows for the intended processing of standard and alternative items. You may need to consult with your SAP administrator or a functional consultant to adjust item category settings if necessary.
  
  
  Product Availability Check: If the standard item is not available, ensure that the alternative item is correctly configured and available for sale.
  
  
  Consult Documentation: If the issue persists, refer to SAP documentation or support resources for further guidance on item management and configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to sales order processing (e.g., VA01, VA02) to navigate and manage orders effectively.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify sales orders and item configurations.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or a consultant who can provide more tailored assistance based on your specific system configuration and business processes.