How To Fix CRM_ERP_IL487 - Select only one alternative to item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 487

• Message text: Select only one alternative to item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL487 - Select only one alternative to item &1 ?

  The SAP error message CRM_ERP_IL487, which states "Select only one alternative to item &1," typically occurs in the context of sales order processing or when dealing with configurable products in SAP CRM or ERP systems. This error indicates that the system expects the user to select only one alternative for a specific item, but multiple alternatives have been selected or none at all.
  Cause:
  
  Multiple Alternatives Selected: The user may have inadvertently selected more than one alternative for a configurable item.
  No Selection Made: The user may not have selected any alternative when the system requires one.
  Configuration Settings: The configuration settings for the item may not allow for multiple selections, leading to this error.
  Data Integrity Issues: There may be issues with the data integrity of the item master or configuration settings.
  
  Solution:
  
  Review Selections: Go back to the item in question and ensure that only one alternative is selected. Deselect any additional alternatives that may have been chosen.
  Select an Alternative: If no alternative is selected, choose one that meets the requirements for the item.
  Check Configuration: Review the configuration settings for the item to ensure that it is set up correctly to allow for the selection of alternatives.
  Consult Documentation: Refer to the SAP documentation or help files for guidance on how to properly select alternatives for configurable items.
  User Training: If this error occurs frequently, consider providing additional training for users on how to handle configurable items and alternatives in the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), or CRM-related transactions where this error might occur.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  System Configuration: Review the configuration of the product in the SAP system, including the characteristics and dependencies that define the alternatives.
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to make selections in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.