How To Fix CRM_ERP_IL210 - Lean Order API not started; the sales document &1 could not be loaded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 210

• Message text: Lean Order API not started; the sales document &1 could not be loaded

What causes this issue?

The ERP document &V1& could not be loaded.
The following error occured:
&V2&&V3&&V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Resolve the issue in the ERP system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL210 - Lean Order API not started; the sales document &1 could not be loaded ?

  The SAP error message "CRM_ERP_IL210 Lean Order API not started; the sales document &1 could not be loaded" typically occurs in the context of integrating SAP CRM with SAP ERP, particularly when dealing with Lean Order Management. This error indicates that the system is unable to load the specified sales document due to issues with the Lean Order API.
  Causes:
  
  Configuration Issues: The Lean Order API may not be properly configured in the system. This could include missing settings or incorrect parameters.
  System Status: The system may not be in a state to process the request, possibly due to background jobs or other processes locking the necessary resources.
  Document Status: The sales document referenced may not exist, may be in an incorrect status, or may have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to access the sales document.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or issues with the application server.
  
  Solutions:
  
  Check Configuration: Verify that the Lean Order API is correctly configured in both the CRM and ERP systems. Ensure that all necessary settings are in place.
  Document Verification: Check if the sales document exists and is in a valid status. You can do this by using transaction codes like VA03 (Display Sales Order) in ERP or CRM transactions.
  User Authorizations: Ensure that the user has the necessary authorizations to access the sales document. This can be checked in transaction SU53 or by consulting with your security team.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Restart Services: If the Lean Order API is not started, you may need to restart the relevant services or background jobs. This can sometimes resolve temporary issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Technical Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  VA03: Display Sales Order
  CRM Order Management: Check the CRM order management transactions for any related issues.
  
  
  Integration Settings: Review the integration settings between CRM and ERP, particularly those related to Lean Order Management.
  Documentation: Refer to SAP documentation for Lean Order Management and the Lean Order API for more detailed configuration and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message.