How To Fix CRM_ERP_IL062 - Changing pricing document failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 062

• Message text: Changing pricing document failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL062 - Changing pricing document failed ?

  The SAP error message CRM_ERP_IL062: Changing pricing document failed typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems, particularly when dealing with pricing documents in sales orders or quotations.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data between the CRM and ERP systems, such as missing or incorrect pricing conditions.
  Authorization Issues: The user may not have the necessary authorizations to change the pricing document.
  Configuration Issues: Incorrect configuration in pricing procedures or condition types can lead to this error.
  Locked Documents: The pricing document may be locked by another process or user, preventing changes.
  Technical Errors: There could be underlying technical issues, such as problems with the middleware (e.g., SAP PI/PO) that handles the data transfer between CRM and ERP.
  
  Solutions:
  
  Check Data Consistency: Verify that all necessary pricing conditions and data are correctly set up in both the CRM and ERP systems. Ensure that the relevant condition records exist.
  Review Authorizations: Ensure that the user attempting to make the changes has the appropriate authorizations to modify pricing documents.
  Configuration Review: Check the pricing procedure configuration in both systems to ensure they are aligned and correctly set up.
  Unlock Documents: If the document is locked, identify the user or process that has locked it and resolve the issue accordingly.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the failure.
  Middleware Monitoring: If using middleware, monitor the data transfer logs to identify any issues in the communication between CRM and ERP.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER, VA02, or VK11 to check the sales order or pricing conditions.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  Documentation: Review SAP documentation related to pricing procedures and integration between CRM and ERP for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ERP_IL062 error.