How To Fix CRM_ERP_IL064 - Error while deleting ID buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 064

• Message text: Error while deleting ID buffer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL064 - Error while deleting ID buffer ?

  The SAP error message CRM_ERP_IL064, which indicates an error while deleting the ID buffer, typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning). This error can arise due to various reasons, including data inconsistencies, issues with the IDoc (Intermediate Document) processing, or problems with the configuration of the integration.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data that the system is trying to process, which can prevent the deletion of the ID buffer.
  IDoc Issues: If there are issues with the IDocs related to the CRM and ERP integration, such as missing or incorrect data, it can lead to this error.
  Configuration Problems: Incorrect configuration settings in the middleware or in the CRM/ERP integration settings can also cause this error.
  Locking Issues: If the ID buffer is locked by another process, it may not be possible to delete it.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the deletion can also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Verify the data in both CRM and ERP systems to ensure there are no inconsistencies. This may involve checking for missing or incorrect entries.
  Monitor IDocs: Use transaction codes like WE02 or WE05 to monitor IDocs and check for any errors or issues that may be causing the problem. Resolve any errors found.
  Review Configuration: Check the configuration settings for the integration between CRM and ERP. Ensure that all necessary settings are correctly configured.
  Release Locks: If the ID buffer is locked, identify the process that is holding the lock and release it if appropriate.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the deletion of the ID buffer.
  Consult Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context for the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as WE02, WE05 (for IDoc monitoring), SLG1 (for application logs), and others that may help in troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review SAP documentation related to CRM and ERP integration for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or consult with a technical expert who specializes in SAP CRM and ERP integration.