How To Fix CRM_ERP_IL027 - An error occurred while using the query service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 027

• Message text: An error occurred while using the query service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL027 - An error occurred while using the query service ?

  The SAP error message CRM_ERP_IL027, which states "An error occurred while using the query service," typically indicates an issue with the integration between the SAP CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems, particularly when trying to execute a query service.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the settings for the query service or the integration between CRM and ERP.
  Network Issues: Connectivity problems between the CRM and ERP systems can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to execute the query.
  Data Issues: There could be inconsistencies or issues with the data being queried.
  Service Availability: The query service itself may be down or not properly activated.
  Version Compatibility: There may be compatibility issues between different versions of the CRM and ERP systems.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the query service in both the CRM and ERP systems. Ensure that all necessary parameters are correctly set.
  Network Connectivity: Verify that there are no network issues preventing communication between the CRM and ERP systems. Check firewalls, VPNs, and other network settings.
  User Authorizations: Ensure that the user executing the query has the appropriate authorizations. You may need to check roles and permissions in both systems.
  Data Validation: Check the data being queried for any inconsistencies or errors. Ensure that the data is in the expected format and meets any necessary criteria.
  Service Status: Confirm that the query service is active and running. You may need to restart the service or check for any logs that indicate issues.
  Check for Updates: Ensure that both systems are updated to the latest patches and versions. Sometimes, bugs in earlier versions can cause such errors.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often provide detailed troubleshooting steps and solutions.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for both CRM and ERP systems for guidance on configuration and integration.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.