How To Fix CRM_ERP_IL023 - You must configure product &1 before proceeding.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 023

• Message text: You must configure product &1 before proceeding.

What causes this issue?

You've added a configurable product to the sales order. You need to
configure this product before you can continue to process the sales
order.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To configure the product, call the list of incomplete sales orders. Go
to the <ZK>Sales </>screen and choose <ZK>Environment -> Document
Analysis -> Incomplete Documents</>. Enter the ID of the sales order in
the <ZK>SD Transaction </>field and display the incomplete sales order.
Proceed to the <ZK>Advanced Variant Configuration </>and configure the
product.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL023 - You must configure product &1 before proceeding. ?

  The SAP error message CRM_ERP_IL023, which states "You must configure product &1 before proceeding," typically occurs in the context of SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) integration, particularly when dealing with product configuration in the context of sales orders, quotations, or other related processes.
  Cause:
  This error indicates that the product specified (represented by &1) has not been fully configured in the system. This could be due to several reasons:
  
  Missing Configuration: The product may not have been configured in the system, meaning that necessary attributes, variants, or dependencies have not been set up.
  Incomplete Master Data: The product master data may be incomplete or missing essential information required for processing.
  Integration Issues: There may be issues with the integration between SAP CRM and SAP ERP, leading to discrepancies in product configuration data.
  Authorization Issues: The user may not have the necessary authorizations to view or configure the product.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Configuration:
  
  Go to the product master data in the relevant system (CRM or ERP) and verify that the product is fully configured.
  Ensure that all necessary attributes, variants, and dependencies are defined.
  
  
  
  Complete Master Data:
  
  If the product is missing any required information, complete the master data by filling in the necessary fields.
  
  
  
  Review Integration Settings:
  
  Check the integration settings between SAP CRM and SAP ERP to ensure that they are correctly configured.
  Verify that the product data is synchronized between the two systems.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and configure the product. If not, contact your system administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific configuration steps related to the product in question.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as MM02 (Change Material) or CRMD_ORDER (Manage CRM Orders) to access and modify product data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ERP_IL023 error message.