How To Fix CRM_ERP_IL021 - Business partner &1 could not be mapped to a customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 021

• Message text: Business partner &1 could not be mapped to a customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL021 - Business partner &1 could not be mapped to a customer ?

  The SAP error message CRM_ERP_IL021 indicates that there is an issue with mapping a business partner to a customer in the SAP system. This error typically arises in scenarios where the integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) is involved, particularly when trying to synchronize or replicate business partner data.
  Causes:
  
  Missing or Incomplete Data: The business partner may not have all the required data fields filled out, such as customer number, address, or other relevant information.
  Inconsistent Data: There may be inconsistencies between the business partner data in CRM and the customer data in ERP, such as different naming conventions or missing identifiers.
  
  Configuration Issues: The mapping configuration between CRM and ERP may not be set up correctly, leading to failures in the mapping process.
  Business Partner Not Created: The business partner may not have been created in the ERP system, or it may not be active.
  Authorization Issues: