How To Fix CRM_ERP_IL015 - No reference customer was found

CRM_ERP_IL015 - Overview

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 015

• Message text: No reference customer was found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL015 - No reference customer was found ?

  The SAP error message CRM_ERP_IL015: No reference customer was found typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems. This error indicates that the system is unable to find a reference customer in the ERP system that corresponds to the customer data being processed in the CRM system.
  Causes:
  
  
  Missing Customer Data: The customer data that is being referenced in the CRM system does not exist in the ERP system. This could be due to the customer not being created in the ERP or the customer being deleted.
  
  
  Incorrect Configuration: There may be configuration issues in the integration settings between CRM and ERP, leading to the inability to find the reference customer.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between the CRM and ERP systems, it may result in discrepancies in customer data.
  
  
  Incorrect Customer Number: The customer number being referenced