How To Fix CRM_ERP_IL015 - No reference customer was found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 015

• Message text: No reference customer was found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL015 - No reference customer was found ?

  The SAP error message CRM_ERP_IL015: No reference customer was found typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems. This error indicates that the system is unable to find a reference customer in the ERP system that corresponds to the customer data being processed in the CRM system.
  Causes:
  
  
  Missing Customer Data: The customer data that is being referenced in the CRM system does not exist in the ERP system. This could be due to the customer not being created in the ERP or the customer being deleted.
  
  
  Incorrect Configuration: There may be configuration issues in the integration settings between CRM and ERP, leading to the inability to find the reference customer.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between the CRM and ERP systems, it may result in discrepancies in customer data.
  
  
  Incorrect Customer Number: The customer number being referenced may be incorrect or formatted improperly.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the customer data in the ERP system.
  
  
  Solutions:
  
  
  Verify Customer Existence: Check if the customer exists in the ERP system. You can do this by using transaction codes like XD03 (Display Customer) in the ERP system.
  
  
  Create Missing Customer: If the customer does not exist in the ERP system, you may need to create it using transaction codes like XD01 (Create Customer) or BP (Business Partner) depending on your system configuration.
  
  
  Check Integration Settings: Review the integration settings between CRM and ERP to ensure that they are correctly configured. This includes checking the middleware settings if you are using SAP PI/PO for integration.
  
  
  Data Synchronization: Ensure that data synchronization processes are running correctly. You may need to check the logs for any errors during the data transfer.
  
  
  Review Customer Number: Double-check the customer number being used in the CRM system to ensure it is correct and matches the format expected by the ERP system.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access customer data in the ERP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, and BP for managing customer data.
  Integration Tools: Understand the tools and methods used for integration between SAP CRM and ERP, such as SAP PI/PO or direct RFC calls.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions specific to your version of the software.
  Documentation: Review SAP documentation for both CRM and ERP regarding customer master data management and integration processes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.