How To Fix CRM_ERP_IL013 - The sales order type does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 013

• Message text: The sales order type does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL013 - The sales order type does not exist ?

  The SAP error message CRM_ERP_IL013, which states "The sales order type does not exist," typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning). This error indicates that the system is unable to find a specific sales order type that is expected during the processing of a transaction.
  Causes:
  
  Missing Sales Order Type: The sales order type that is being referenced in the transaction does not exist in the ERP system.
  Configuration Issues: The sales order type may not be properly configured in the system, or it may not be assigned to the relevant sales area.
  Data Transfer Issues: There may be issues with the data transfer between CRM and ERP, leading to the system not recognizing the sales order type.
  Incorrect Mapping: The mapping between CRM and ERP for sales order types may not be set up correctly.
  
  Solutions:
  
  
  Check Sales Order Type Configuration:
  
  Go to the ERP system and check if the sales order type exists. You can do this by navigating to the configuration settings for sales order types (Transaction Code: VOTXN).
  Ensure that the sales order type is active and properly configured.
  
  
  
  Assign Sales Order Type to Sales Area:
  
  Ensure that the sales order type is assigned to the relevant sales area (Sales Organization, Distribution Channel, Division). This can be checked in the configuration settings.
  
  
  
  Review Integration Settings:
  
  Check the integration settings between SAP CRM and SAP ERP. Ensure that the sales order types are correctly mapped in the integration settings.
  You can use Transaction Code CRMCMP_CUST in CRM to check the configuration.
  
  
  
  Check for Data Transfer Errors:
  
  Review any logs or error messages related to data transfer between CRM and ERP. This can help identify if there are issues with the data being sent.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM-ERP integration for any specific instructions or known issues regarding sales order types.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VOTXN for sales order type configuration and CRMCMP_CUST for CRM configuration.
  SAP Notes: Search for SAP Notes related to CRM-ERP integration issues, as they may provide additional insights or patches.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify sales order types in both CRM and ERP systems.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ERP_IL013 error message.