How To Fix CRM_ERMS_WORKBENCH040 - E-mail will be deleted after it has been forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 040

• Message text: E-mail will be deleted after it has been forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH040 - E-mail will be deleted after it has been forwarded ?

  The SAP error message CRM_ERMS_WORKBENCH040 indicates that an email in the SAP CRM system will be deleted after it has been forwarded. This message typically arises in the context of the SAP CRM Email Response Management System (ERMS) when handling emails.
  Cause:
  The error message is triggered due to the system's configuration or the workflow process that dictates how emails are managed after they are processed. Specifically, it may occur when:
  
  The email has been forwarded to another user or queue, and the system is set to delete the original email after forwarding.
  There are settings in the ERMS configuration that dictate the lifecycle of emails, including deletion policies.
  
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check Configuration Settings:
  
  Review the ERMS configuration settings in the SAP system. Look for settings related to email handling, forwarding, and deletion policies.
  Ensure that the settings align with your business requirements. If you want to retain emails after forwarding, you may need to adjust these settings.
  
  
  
  Review Workflow Processes:
  
  Examine the workflow processes associated with email handling in your CRM system. Ensure that the workflow is designed to meet your needs regarding email retention and deletion.
  
  
  
  User Training:
  
  Ensure that users are aware of the implications of forwarding emails within the system. If they need to retain emails for future reference, they should be informed about the system's behavior.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring the ERMS and handling email workflows.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you need further assistance, consider reaching out to SAP support for help. They can provide insights based on your specific system configuration and version.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide updates to the ERMS functionality.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error message and ensure that your email handling processes in SAP CRM function as intended.