How To Fix CRM_ERMS_WORKBENCH032 - No authorization to change status; contact your administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 032

• Message text: No authorization to change status; contact your administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH032 - No authorization to change status; contact your administrator ?

  The SAP error message CRM_ERMS_WORKBENCH032 indicates that a user does not have the necessary authorization to change the status of a work item or document in the CRM system. This is a common issue in SAP environments where role-based access control is implemented.
  Cause:
  
  Authorization Issues: The user lacks the required authorization object to change the status of the work item. This could be due to missing roles or permissions assigned to the user.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the specific action they are trying to perform.
  Custom Authorization Objects: If the organization has implemented custom authorization checks, the user may not meet the criteria defined in those checks.
  
  Solution:
  
  Contact Administrator: The error message suggests contacting your administrator. This is the first step, as they can review the user's roles and authorizations.
  Check User Roles: The administrator should check the roles assigned to the user in transaction SU01 (User Maintenance) and ensure that the necessary roles are included.
  Review Authorization Objects: The administrator can use transaction SU53 to analyze the last authorization check that failed. This will provide insights into which specific authorization object is missing.
  Adjust Authorizations: If the necessary authorizations are missing, the administrator can adjust the roles or create new ones to include the required authorizations.
  Testing: After making changes, the user should log out and log back in to ensure that the new authorizations take effect. They should then attempt to change the status again.
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to CRM status changes include CRM_ORDER, CRM_ORDER_MAINTAIN, and others specific to the business processes in use.
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  Documentation: SAP provides documentation on authorization concepts and how to manage roles and profiles. It may be helpful for administrators to refer to this documentation for best practices.
  
  Best Practices:
  
  Regularly review user roles and authorizations to ensure they align with current business needs.
  Implement a change management process for authorizations to track changes and ensure compliance.
  Provide training for users on how to request additional authorizations if needed.
  
  By following these steps, the issue can typically be resolved efficiently.