How To Fix CRM_ERMS_CAT_MSG071 - Cannot create new category under obsolete parent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 071

• Message text: Cannot create new category under obsolete parent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG071 - Cannot create new category under obsolete parent ?

  The SAP error message CRM_ERMS_CAT_MSG071 indicates that you are trying to create a new category in the CRM system under a parent category that has been marked as obsolete. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with categories in the Enterprise Resource Management System (ERMS).
  Cause:
  The error arises because:
  
  The parent category you are trying to use for the new category has been set to "obsolete" status. In SAP, marking a category as obsolete means that it is no longer active and cannot be used as a parent for new categories.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check the Parent Category Status:
  
  Navigate to the category management area in your SAP CRM system.
  Verify the status of the parent category you are trying to use. If it is marked as obsolete, you will need to either:
  
  Choose a different, active parent category for your new category.
  If necessary, you can change the status of the parent category back to active, but this should be done with caution and typically requires appropriate authorizations.
  
  
  
  
  
  Create a New Parent Category:
  
  If the parent category is obsolete and cannot be reactivated, consider creating a new parent category that is active and then use it to create your new category.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to category management in CRM to understand the implications of marking categories as obsolete and how to manage them effectively.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to create categories and modify their statuses. If you do not have the required permissions, contact your SAP administrator.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any specific patches or updates related to this error.
  
  
  
  Related Information:
  
  Category Management: Understanding how categories work in SAP CRM is crucial. Categories are often used for organizing data, and their statuses (active, obsolete) can affect reporting and data integrity.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions for this specific error message.
  Training and Documentation: Familiarize yourself with the category management functionalities in SAP CRM through training sessions or official SAP documentation.
  
  By following these steps, you should be able to resolve the error and successfully create the new category in your SAP CRM system.