How To Fix CRM_ERMS_CAT_MSG070 - Obsolete categories are no longer available, if replaced by new a value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 070

• Message text: Obsolete categories are no longer available, if replaced by new a value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG070 - Obsolete categories are no longer available, if replaced by new a value ?

  The SAP error message CRM_ERMS_CAT_MSG070 indicates that you are trying to use a category in the CRM system that has been marked as obsolete. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with categories for items such as service requests, complaints, or other CRM-related objects.
  Cause:
  
  Obsolete Categories: The category you are trying to use has been marked as obsolete in the system. This can happen if the category was replaced by a new one or if it was simply deprecated.
  Data Migration or Updates: If there has been a recent update or migration of data, obsolete categories may have been removed or replaced, leading to this error when trying to access them.
  Configuration Changes: Changes in the configuration settings of the CRM system may have led to certain categories being disabled or marked as obsolete.
  
  Solution:
  
  Identify the New Category: Check the configuration settings to identify the new category that has replaced the obsolete one. You can do this by navigating to the relevant configuration area in the SAP CRM system.
  Update the Category: Replace the obsolete category with the new category in your transaction or data entry. This may involve updating records, forms, or workflows that reference the old category.
  Check Customizations: If there are custom developments or enhancements in your CRM system, ensure that they are updated to reference the new category instead of the obsolete one.
  Consult Documentation: Review any release notes or documentation related to recent updates or changes in your SAP system that might provide insights into category changes.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage categories related to CRM orders.
  Configuration Path: The configuration for categories can typically be found under the SAP Customizing Implementation Guide (IMG) in the CRM area.
  Testing: After making changes, ensure to test the functionality to confirm that the new category works as expected and that the error does not reoccur.
  
  By following these steps, you should be able to resolve the error message and continue using the CRM system without issues related to obsolete categories.