How To Fix CRM_ERMS_CAT_MSG024 - No authorization to create

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 024

• Message text: No authorization to create

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG024 - No authorization to create ?

  The SAP error message CRM_ERMS_CAT_MSG024 indicates that a user does not have the necessary authorization to create a specific object or record in the SAP CRM system. This error typically arises in the context of the SAP CRM's Enterprise Resource Management System (ERMS) when a user attempts to create a service request, complaint, or other CRM-related objects.
  Cause:
  The primary cause of this error is a lack of appropriate authorizations assigned to the user role. This can happen due to:
  
  Missing Authorization Objects: The user role may not include the necessary authorization objects that allow for the creation of the specific CRM object.
  Role Configuration: The roles assigned to the user may not be configured correctly to include the required permissions.
  Organizational Level Restrictions: There may be restrictions based on organizational levels that prevent the user from creating records in certain contexts.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to analyze the authorization check. This will show which authorization object failed and why.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify Roles:
  
  If the necessary authorizations are missing, you may need to modify the user’s roles in PFCG to include the required authorization objects. Common authorization objects for CRM include:
  
  CRM_ORDER for service orders
  CRM_SERVICE for service management
  
  
  Ensure that the roles are assigned to the user correctly.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator. They can help identify and assign the correct authorizations.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to ensure that the changes take effect. Then, attempt to create the object again to verify that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM operations. You can find documentation on SAP's help portal or through transaction codes like SU21 (Authorization Object Maintenance).
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message. You can search for notes in the SAP Support Portal.
  Training and Documentation: Ensure that users are trained on the processes and requirements for creating records in the CRM system to minimize authorization issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to allow the user to create the necessary records in SAP CRM.