How To Fix CRM_ERMS_CAT_MSG009 - Color mouseover for sugg. probs./sols. undefined in categor. profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 009

• Message text: Color mouseover for sugg. probs./sols. undefined in categor. profile

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG009 - Color mouseover for sugg. probs./sols. undefined in categor. profile ?

  The SAP error message CRM_ERMS_CAT_MSG009 typically indicates that there is an issue with the categorization profile in the SAP CRM system, specifically related to the configuration of suggested problems or solutions. The error message "Color mouseover for sugg. probs./sols. undefined in categor. profile" suggests that the system is unable to find the necessary configuration for displaying suggested problems or solutions when hovering over a category.
  Cause:
  
  Missing Configuration: The categorization profile may not be properly configured to include suggested problems or solutions.
  Incorrect Settings: There may be incorrect or incomplete settings in the categorization profile that prevent the system from displaying the necessary information.
  Data Inconsistency: There could be inconsistencies in the data related to the categorization profile or the associated problems/solutions.
  
  Solution:
  
  
  Check Categorization Profile:
  
  Navigate to the configuration settings for the categorization profile in SAP CRM.
  Ensure that the suggested problems and solutions are correctly defined and linked to the relevant categories.
  
  
  
  Define Suggested Problems/Solutions:
  
  If suggested problems or solutions are not defined, you will need to create them in the system.
  Go to the relevant transaction (e.g., transaction CRMD_ORDER) and define the suggested problems and solutions for the categories in question.
  
  
  
  Review and Adjust Settings:
  
  Review the settings in the categorization profile to ensure that all necessary fields are filled out correctly.
  Make sure that the color mouseover settings for suggested problems/solutions are defined.
  
  
  
  Transport Changes:
  
  If changes were made in a development environment, ensure that they are transported to the production environment correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the categorization profile to ensure that the error no longer occurs and that suggested problems/solutions are displayed correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring categorization profiles.
  Documentation: Refer to the SAP Help Portal for documentation on CRM categorization and configuration.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.